UDISE Plus Login Errors: How to Resolve Them

If you’re managing school data and you’re stuck at the login screen of UDISE Plus — maybe it says “Invalid credentials”, “Account locked”, or just won’t respond — don’t stress. We’ll walk through the most common login problems, why they happen, and how you can fix them step by step.

Student Module

Common Login Errors & What They Mean

Here are some of the usual login issues schools and teachers face:

Invalid username or password — The system doesn’t recognise what you typed.
Account locked or expired password — Too many wrong attempts or stuck because of policy.
Incorrect UDISE code or leading zero missing — Especially if the code format changed.
Captcha or browser issues — The webpage hangs or the captcha keeps failing.
Registered mobile/OTP mismatch — For password reset or OTP‑based login, the registered mobile number is wrong or inactive.
Network / Browser compatibility problems — Old browser, cookies disabled, or connection issues.

Step‑by‑Step: How to Fix Login Errors

Here’s how you can try to resolve these errors — just like talking through with a friend:

Check your username (UDISE code) & password

Confirm you’re entering the correct school’s UDISE code (usually an 11‑digit code). Udise+1
Make sure you’re typing the password exactly (watch uppercase vs lowercase).
If your code was previously 10 digits, try adding a leading zero. Udise

Reset password if needed

Use the “Forgot Password” or “Reset Password” option on the portal. Know Your School+1

Make sure the mobile number registered in the system is active — the OTP or SMS needs to arrive.

Clear browser cache / use supported browser

Sometimes the page is stuck because of a browser issue or cookies. Clear history or switch to Chrome/Edge/Firefox.

Re‑enter the captcha carefully; sometimes it fails because of stale session.

Check account status with your Block/District MIS team

If your account shows “locked” or “inactive”, the MIS office can unlock or reissue credentials.

If the mobile number or user details have changed, ask them to update in the directory.

Network / Device issues

Make sure you have a stable internet connection.

If you’re using a school network firewall, try a different device or network to rule out restrictions.

If the portal page doesn’t load, check if there are maintenance downtimes.

Verify role & Module access

If you logged in but don’t see your module (e.g., Teacher Module, School Profile Module), your role might not be enabled. Ask MIS to assign correct module access.

Pro Tips to Avoid Login Problems in Future

Keep a safe‑copy of credentials (username, initial password) in a secure file at school.
Ensure registered mobile number is up‐to‐date in the UDISE Plus directory — required for resets.
Use a dedicated browser and device for UDISE tasks; avoid switching devices frequently.
At the start of each academic year, check “Can I log in?” as part of your school data‑audit routine.
If you change staff (new principal or admin), update login credentials and mobile immediately to avoid being locked out.

FAQ’s

Try clearing browser cache, making sure the code is the right format (11 digits), check if your account is locked, and ensure your mobile is registered for OTP.

You will need to contact your block/district MIS coordinator to update the mobile number and issue a fresh reset link or credentials.

Switch browser, clear cookies, refresh captcha image, make sure no spaces are added before/after characters.

You typically cannot; the MIS office must unlock your account or reactivate it. Inform them immediately.

It means your user role is not assigned to that module. Ask the MIS team to assign the correct module access for your login.

Final Words

Getting locked out or stuck at login for UDISE Plus can be frustrating — but a few checks and a little action go a long way. Make sure your credentials, mobile number, browser and account status are all in order. When everything is set, you’ll be back inside in minutes and ready to work on school data without interruption.