Fixing UDISE+ Login Issues: Invalid UserID & Password

Sometimes when you try to log into the UDISE+ portal, you may encounter errors like “Invalid UserID/Password” or “Login failed” even though you’re sure the credentials are correct. This can stop you from accessing the teacher, student, or school profile module, preventing you from entering or certifying data.

Student Module

Why this happens

Here are the main reasons behind these login issues:

Wrong username: Sometimes, the school’s UDISE code is entered incorrectly (e.g., 10 digits instead of 11), or there might be extra spaces or characters.
Expired or incorrect password: If your password is expired or changed, the system may not recognize it.
Mobile number mismatch: If the mobile number linked to your account has changed and hasn’t been updated in the system, you might face issues receiving OTPs for login or password reset.
Wrong module: If you’re trying to access the wrong module (e.g., Teacher vs. School Profile), it can show an “Invalid” error.
Browser issues: Problems with the browser cache or cookies can sometimes cause login failures, especially with captcha or session verification.

Step-by-step fix: How to resolve UDISE+ login issues

Here’s a simple checklist to follow when facing UDISE+ login issues:

1. Double-check your username

Ensure that you are using the correct UDISE code for your school. UDISE codes usually consist of 11 digits, so if you’re using a 10-digit code, try adding a leading “0” and check again.

Also, verify that you’re choosing the correct state or district from the dropdown menu if applicable.

2. Verify your password

If you’ve forgotten your password or it’s expired, try using the “Forgot Password” or “Reset Password” feature.

Make sure that the password you’re entering is the one that is currently active. If you recently changed it and didn’t update it everywhere, it could cause issues.

3. Check for mobile number mismatch

If you’ve changed your mobile number and haven’t updated it in the system, you won’t receive the OTP for login or password reset.

In this case, contact the District MIS coordinator to update your registered mobile number so that you can receive OTPs.

4. Clear browser issues

Sometimes, the issue is as simple as a browser or device problem. Try using a different browser or incognito/private window to log in.
If that doesn’t work, try clearing your browser cache and cookies to ensure there aren’t any old session details interfering with your login.
Ensure that the date and time settings on your device are accurate, as sometimes a mismatch can cause issues with captcha or login sessions.

5. Use the correct module

Make sure you are logging into the correct module (Teacher, Student, School Profile, etc.) and that you’re not trying to access the wrong one with incorrect credentials.

If you are trying to access the Teacher Module, ensure you select it and not another module by mistake.

6. Contact your Block/District MIS if you’re still stuck

If the above steps don’t work, reach out to your Block or District MIS Coordinator. Send them your school’s UDISE code and details of the error message you’re seeing.

They can check if your account is locked or inactive, and they may be able to reset the password or unlock the account for you.

Pro Tips to Avoid Future Login Problems

Update your mobile number regularly to avoid OTP issues.
Keep your username and password safe in a secure place and avoid sharing them. If you need to, store them in a password manager for easy access.
Change your password to something easy to remember, but also secure. You can set a reminder every year to change it.
Log in early in the academic year to check that your credentials work smoothly before the rush of data entry and certification.
Avoid shared devices when logging in to ensure that no one else is accidentally messing with your login details. You can also read: How to Correct Mismatched Student Data in UDISE+

FAQ’s

This usually happens when the username is incorrect (e.g., wrong UDISE code) or you’re trying to log into the wrong module (Teacher vs. Student). Double-check both.

No, if your mobile number is outdated, you need to contact your Block/District MIS to update it. Once updated, you can reset your password and receive OTPs.

If you’ve tried logging in multiple times with incorrect credentials, the account might be temporarily locked. Contact your District MIS to unlock it.

Yes, you can log in from a mobile browser, but some users experience captcha issues. If that happens, try switching to a computer.

Yes, if you can’t log in, you won’t be able to submit your data or certify records, which could affect your school’s compliance and deadlines.

Final Words

Fixing UDISE+ login issues is typically easy, but it can be frustrating if you’re not sure where the problem is coming from. Just follow the steps above, check your username, password, and mobile number, and don’t hesitate to contact your District MIS if needed. By staying proactive and keeping your details updated, you’ll avoid these issues in the future.
Fix your login issues as soon as possible to ensure your school’s data is entered and certified on time. After all, the sooner you get logged in, the sooner you can get your data ready for submission!